COMMERCIAL TERMS AND CONDITIONS

1. Terms and Conditions of Contract

These Contract Terms and Conditions aim to regulate the terms and conditions that govern the provision of services by New Way Relocation, Lda, owner of the registered trademark, newwayvisa.com, with tax number PT506381730 and address at Av. D. João II nº35 - 6ºE - 1990-083 Lisboa, Portugal, which after acceptance by the CLIENT, become an integral part of the Contract.

Once the payment has been made we will start the service.

2. Adhesion

a) The adhesion to one of the services must be made in writing, either by letter, email or online and presupposes the previous knowledge and acceptance by the Client, of the Terms and Conditions of Contract applicable.

b) The payment of the first invoice implies the tacit acceptance of the Commercial Contract Terms and Conditions applicable to the service.

3. Legal Obligations

a) New Way Relocation, Lda undertakes to provide the services defined in this proposal, to the natural or legal person who is identified in it and both parties agree to submit to these Terms and Conditions of Contract.

b) New Way Relocation, Lda, is obliged to provide the contracted services with quality.

c) The CLIENT is obliged to provide in a timely manner the necessary information for the effective performance of the services, enabling their completion in normal time, or special time stipulated in accordance with these Terms and Conditions of Contract.

d) The CLIENT is responsible for the veracity of the personal documents and other relevant for its process, not being able to be attributed to New Way Relocation, Lda, any responsibility for documents or constituent parts of the same, intentionally not correct, false or falsified, provided by the CLIENT or by third parties on behalf of the CLIENT.

e) In the event that documents or other personal elements are provided intentionally not correct or falsified in whole or in part, New Way Relocation, Lda, may immediately breach these Terms and Conditions of Contract Applicable, without any compensation to the Client.

(f) the Client agrees to provide all the collaboration and support necessary for the execution of the contracted services.

g) In the services of visas, residence permits, consular recognitions and others that depend on the approval of State services, such as consulates, immigration or financial offices, or others of similar nature, New Way Relocation, Lda will not be responsible for any situations of denial of the same for reasons beyond its scope of action.

4. Invoicing and Payments

a) The amounts to be paid by the CLIENT are the ones defined in this Agreement and are included in the invoice/budget attached to it.

(b) in the case of private customers, prompt payment shall apply and no credit shall be granted. Services will only be started after payment of the first invoice.

c) Payments will be made by online payment using debit or credit cards, or bank transfer, which will be communicated in the invoice and/or budget or by email from New Way Relocation, Lda.

d) If services not included in this Contract are requested by the Client, a specific budget will be made for the Client's approval.

e) The following services and costs are not included in this Contract:

Translations of documents.
Direct costs with State entities:
Consulates/Embassies, Departments of the Ministry of Finance and Justice, Municipalities (Parish Councils and Chambers), IMT.
Services of notaries and recognition of documents (copies or consular).
Document workbook.
Domestic and international express courier services.
Travels and stays outside the Lisbon/Cascais area (40 km radius) will be charged.

f) New Way Relocation, Lda, may immediately suspend and/or terminate the contract if the CLIENT does not pay its invoices in time and does not correct its non-compliance within 10 days from the date on which it is notified.

g) Interest may be charged on overdue invoices in accordance with Portuguese law.

h) In the situation of eventual non-compliance attributable to New Way Relocation, Lda, it is expressly accepted that it will only respond up to the value of the contracted service.

5. Normal working hours

a) Normal working hours are from Monday to Friday, from 9 am to 6 pm.

b) The service performed outside this normal schedule, at the request of the CLIENT, will have a surcharge subject to prior approval by the CLIENT.

6. Refund Policy

Guaranteed refund in case of withdrawal. You may receive up to 100% refund depending on the stage in the process and the hours invested by our team. Financial expenses with commissions or taxes, incurred by New Way Relocation, Lda, or by the customer, are not refundable.

7. Privacy and Anti-Corruption Policy

New Way Relocation, Lda, is guided by policies of rigorous protection of customer data and respect for laws and anti-corruption and anti-bribery practices. See our privacy policy.

8. Force Majeure

New Way Relocation, Lda, will not be responsible for the non-fulfilment of any of its contractual obligations if there are impeding circumstances that are out of its control and until the same are exceeded. Between the circumstances we have impeded:

Delays, strikes, lack of timely response and loss of customer documents by Public Bodies/State, necessary for the pursuit of services.
Erroneous information provided by real estate agents and/or landlords concerning the contractual conditions of the apartments, including compliance with tax obligations by the landlord.
Delays by real estate agents or landlords in the assessment of lease contracts and subsequent signature.
In the installation of domestic water, electricity, gas, internet, telephone contracts, etc., and after the completion of the respective supply contract by New Way Relocation, Lda, the deadlines for the activation of the service are the entire responsibility of the operator of the same and cannot be attributed to New Way Relocation, Lda.

9. Cancellations

a) If the service has already been started, between 20% and 30% of the total amount agreed will be charged.

b) In the case of services that have already been completed or that are at least 50% of the time necessary for their execution, a value between 50% and 100% will be invoiced, after a case by case analysis.

c) The cancellation of services must always be in writing.

10. Contract Reduction

If any provision, or set of provisions, of this agreement is declared invalid, void, ineffective or inapplicable, in whole or in part, the remaining provisions shall remain in full force and effect.

11. Completeness of the Contract

The present contract comprises the general clauses as well as all the technical instructions provided by New Way Relocation, Lda to the CLIENT, which thus bind both parties to its fulfillment.